Last Updated: May 7, 2026
Welcome to the Champiion FAQ page. Here you will find answers to the most common questions about ordering, shipping, returns, payments, and more. If you cannot find the answer you are looking for, please contact us at info@champiion.sbs.
Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. You will need to provide your shipping address, select a payment method (Visa, MasterCard, or PayPal), and confirm your order. You will receive an order confirmation email shortly after.
Q: Do you ship outside the United States?
A: No, at this time we only ship to addresses within the United States (including all 50 states). We do not offer international shipping and we cannot ship to P.O. boxes, APO, or FPO addresses.
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. After that, delivery typically takes 3–6 business days within the US. Business days are Monday through Friday, excluding federal holidays.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders shipped within the United States. There are no hidden shipping fees.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking page. Please allow up to 24 hours for tracking information to appear.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are in US Dollars (USD) and are processed securely using SSL encryption.
Q: Is it safe to use my credit card on your website?
A: Yes. Our website uses SSL (Secure Socket Layer) encryption to protect your payment information during transmission. We do not store your full credit card details on our servers.
Q: What is your return policy?
A: You may return eligible items within 30 calendar days from the date you receive your delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Returns are accepted only for manufacturing defects or quality issues. We do not accept returns for change of mind or buyer’s remorse. Please contact us at info@champiion.sbs to get a return authorization before sending anything back.
Q: Do I have to pay for return shipping?
A: No. Return shipping is free for defective items. We also do not charge any restocking fees.
Q: How long does it take to get a refund?
A: After we receive your return at our Henderson, NV address, we inspect the item within 1–2 business days. Once the refund is processed, it typically takes 7–10 business days for the funds to appear in your original payment method (depending on your bank or credit card issuer).
Q: Can I exchange an item?
A: We do not offer direct exchanges for most items. If you received a defective or wrong item, please contact us immediately, and we will arrange a replacement or full refund. For size or color changes, simply return the original item (following our return policy) and place a new order.
Q: How do I contact customer support?
A: You can email us at info@champiion.sbs or call +1 (702) 595-6383. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We typically respond to emails within 1–2 business days.
Q: Where is your business located?
A: Our headquarters and returns processing center is located at 2014 Trailside Village Ave, Henderson, NV 89012, United States. We are an online-only store and do not have a public retail storefront.
Q: Do you charge sales tax?
A: Applicable sales tax will be calculated based on your shipping address and added to your order total at checkout, where required by law.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel an order, please contact us as soon as possible at info@champiion.sbs. Once your order has been processed for shipping, we may not be able to make changes, but we will do our best to assist you.
Q: What should I do if my package is lost or delayed?
A: First, check the tracking information provided in your shipping confirmation email. If the tracking shows no updates for several days or indicates a problem, please contact our customer support team. We will work with the carrier to resolve the issue.
Q: Do you have a physical store I can visit?
A: No, Champiion is an online-only retailer. We do not operate a physical storefront open to the public. All orders and customer service are handled remotely from our Henderson office.
Q: How can I stay updated about new products or promotions?
A: The best way is to check our website regularly. If you sign up for our email newsletter (if available), you will receive occasional updates. You can also follow our social media channels (links can be found on our website).
Q: I have a question that is not listed here. What should I do?
A: Please email us at info@champiion.sbs or call during business hours. We are always happy to help.